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Azure Customer Engineer - Mission Critical

Le 27 novembre

Critères de l'offre

  • Paris (75)
  • CDI
  • Temps Plein
  • Secteur : Ingénierie & services associés

L'entreprise : Microsoft

Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products? Are you customer obsessed and have a growth mindset? If so, this is a great opportunity for you. Microsoft Customer Experience and Success organization is looking for a Azure Customer Engineers. In this role you will be working with customers and partners building, deploying, operating and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.

As a Customer Engineer you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Premier Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.

Description du poste

  • Act as the customer lead for Proactive and reactive service delivery for Support Mission Critical accounts
  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them
  • Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others
  • Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness
  • Consistently apply "lessons learned", model personal accountability & teamwork.
  • Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, TAMs, DSEs, and account executive management
  • Maintain strong relationships w/ customer contacts to ensure high CPE
  • Manage crisis situations that may involve politically challenging issues and diverse audiences and participate in the 24X7 on-call rotation model
  • Available to travel within France for assigned SMC customer accounts to conduct SMC lifecycle related assessments / reviews, to ensure timely delivery (up to 20%)
  • Collaborate with product groups, Service Engineering and other technical teams within Microsoft


Salaire et avantages

Salaire : Salaire selon profil

Qualifications

  • Act as the customer lead for Proactive and reactive service delivery for Support Mission Critical accounts
  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them
  • Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others
  • Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness
  • Consistently apply "lessons learned", model personal accountability & teamwork.
  • Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, TAMs, DSEs, and account executive management
  • Maintain strong relationships w/ customer contacts to ensure high CPE
  • Manage crisis situations that may involve politically challenging issues and diverse audiences and participate in the 24X7 on-call rotation model
  • Available to travel within France for assigned SMC customer accounts to conduct SMC lifecycle related assessments / reviews, to ensure timely delivery (up to 20%)
  • Collaborate with product groups, Service Engineering and other technical teams within Microsoft

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.




Référence : 889341


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