Application Operations Director Groupe Talents Handicap

Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care.

We aim to make a sustainable difference by significantly improving patients' health and quality of life and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in oncology, neurosciences and rare diseases.

Ipsen also benefits from a rich heritage in primary care and a healthy portfolio in its growing Consumer Healthcare global business unit with outstanding products in gastroenterology and neurodegenerative diseases.

The patient is at the heart of everything we do, and we also care for our employees because they are the ambassadors who truly make the difference. We attract and develop bold, agile, entrepreneurial individuals who take full ownership of their decisions; leaders drawn by a purpose to make a direct impact through their work in people's lives.

We offer employees a wealth of fulfilling challenges & growth opportunities, and the chance to contribute within a fast-moving organisation, an organisation that is genuinely game-changing.

The Application Operations Director will be accountable for the delivery of Application Maintenance and Support and for the smooth execution of services with our partner, ensuring business users satisfaction and driving the maximum value from the OneCare contract.

Main responsibilities and tasks

• Service delivery, continuous improvement, control, monitoring and governance: Ensures deliverables meet internal standards, budget, KPI's and SLA's
• Vendor relationship and contract management: Manage the contract lifecycle, service credits and incentives and ensure partners meet their service delivery commitments
• Stakeholder management: Actively facilitate and participate in technical and business discussions to define service delivery objectives and align with business objectives.Develop and manage strong relationships with stakeholders at all levels
• Co-Innovation opportunities management: Define innovation initiatives with IT Business Partners and key business stakeholders and leads these collaborative initiatives to drive efficiencies and obtain synergies.
• Financial planning and ownership

Knowledge, abilities & experience

• Bachelor's or Master's degree in business, IT or project management.
• Minimum 8 years relevant experience in a global organisation preferably in Biopharmaceutical domain
• Experience managing application outsourcing contracts with a major provider
• Excellent leadership and management of cross functional teams
• Certifications in technology-related disciplines (e.g.; ITIL, CGEIT, COBIT, etc.)
• Fluent English (Conversational French would be an asset)

#LI-HYBRID #LI-JR1

Dans le cadre de ses recrutements IPSEN s'engage au respect de l'égalité de traitement des candidats, indépendamment du sexe, de l'âge, de l'orientation sexuelle, de l'origine ethnique, de la couleur de la peau, de la nationalité, du handicap ou de l'appartenance à un syndicat.